Frequently Asked Questions


What’s your refund policy?

More than 72 hours prior to departure – 100% refund
24-72 hours prior to departure – 50% refund
Less than 24 hours prior to departure – 0% refund


Do I have to be a student to travel with STS?

No! Anyone is welcome to join our tours.


How can I get the student discount?

You have to study at one of the Partner Schools. Ask them for the coupon code. For a full list of Partner schools, click here.


Can I still come if I don’t study at a Partner School?

Yes, everyone is welcome!


How do I pay?

You can pay safely online with your credit card. If you study at a Partner School, you can pay cash at your school. Simply select this option at checkout.


How many people are on each tour?

The bus seats 24. We like to keep it small to make it more personalised and friendly


Where do we sleep on 2 day trips?

On the Great Ocean Road we stay at the Port Campbell Hostel and in the Grampians we stay in the Grampians YHA. Both are fantastic hostels.


How many people are in one room?

The rooms in the Port Campbell Hostel on the Great Ocean Road sleep 10 people. At the Grampians, the rooms are 4 share.


Are guys and girls in separate rooms?

As far as possible we try to have separate rooms. During busy times, it may be necessary to have mixed gender rooms.


I’m bringing my partner. Can we have a room to ourselves?

It may be possible. Please contact Matt and he will try to make it happen.


Do I need to bring a sleeping bag or pillow?

No, it’s all included.


What kind of food do we eat?

Dinner is a huge feast of pasta, salad and garlic bread. We cook a hot breakfast for you on Sunday morning. We cater for any special food requirements, such as halal, vegetarian and vegan and any allergies such as gluten intolerance.


Where do you pick us up?

We pick up outside the State Library, on the corner of Swanston st and Latrobe St. It’s opposite Melbourne Central.


Can I bring a big bag or suitcase?

Yes, we have a trailer and you can bring whatever you like.


I’m under 18. Can I come?

Yes, but you will need to get permission from your guardian.


What do I need to bring?

Clothes for all seasons, sunscreen in summer. Personal items such as hairdryer, toothbrush etc. Lunch or money to buy lunch.


Your prices are very cheap! Are you good?

We like to think so! We know what it’s like to be a (poor!) student, so we have great discounts for students. You won’t find better value for money in Melbourne.


Why do you do only 2 day trips?

1 day is not enough time. We see more in 2 days, and it’s much more social and fun!


Will the tour be cancelled if the weather is bad?

Tours will only be cancelled in cases of extreme weather, when public safety may be at risk, such as code red fire days. If the tour is cancelled you will receive a full refund.


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